We have lots of useful information on our Help pages but if you can’t find what you’re looking for then please get in touch with us. Our office is open Monday to Friday 9:00am - 5:00pm where you can speak to one of our advisors based in Scotland.
Freephone 0808 168 4534

If you need to contact us outside these hours, or you’d just rather email us then you can do so on or fill in the contact form below:

Send us a message 

If you would prefer to write to us, then you can send your letter to:

Customer Service
Our Power Energy Supply Ltd
The Hays Business Centre
4 Hay Avenue
​EH16 4AQ

Emergency Contact

If you smell gas or suspect a gas leak, please call the National Grid on 0800 111 999 or visit their website.

In the event of an electricity emergency with your supply, please contact your local Distribution Network Operator (DNO). You can find out who the DNO is by referring to the number allocated to the area in which you live on the map below.

1 – North of Scotland:

Scottish and Southern Energy Emergency

Contact Number
0800 300 999

2 – Central & Southern Scotland:

SP Energy Networks

Emergency Contact Number
0800 092 9290

Useful Contacts

Citizens Advice Scotland:

Phone: 03454 04 05 06

Ombudsman: Energy

Phone: 0330 440 1624
Textphone: 0330 440 1600
Post: Energy Ombudsman, PO Box 966, Warrington, WA4 9DF

Fuel Direct:


Energy Saving Trust Scotland:


Age Scotland