For Pay as you Go and Pay on Receipt of Bill Customers to avoid loss of supply you can still top up and pay online here


In an Emergency please call 0808 168 4534

Ofgem have announced that Utilita will now supply Our Power customers. Here is a link to their website with useful information for you:

Utilita will have already been in touch to confirm next steps and Our Power will shortly send you a final bill. If you need to contact Utilita please phone them on 03300 583 392


We have lots of useful information on our Help pages but if you can’t find what you’re looking for then please get in touch with us. Our office is open Monday to Friday 9:00am - 5:00pm where you can speak to one of our advisors based in Scotland.
Freephone 0808 168 4534

If you need to contact us outside these hours, or you’d just rather email us then you can do so on or fill in the contact form below:

Send us a message 

If you would like to submit a meter read please click here.

If you would prefer to write to us, then you can send your letter to:

Customer Service
Our Power Energy Supply Ltd
The Hays Business Centre
4 Hay Avenue
​EH16 4AQ

Emergency Contact

If you smell gas or suspect a gas leak, please call the National Grid on 0800 111 999 or visit their website.

In the event of an electricity emergency with your supply, please contact your local Distribution Network Operator (DNO). You can find out who the DNO for your local region is here.

Useful Contacts

Citizens Advice:

Phone (England): 03444 111 444

Phone (Wales): 03444 77 20 20

Phone (Scotland): 03454 040 506

Ombudsman: Energy

Phone: 0330 440 1624
Textphone: 0330 440 1600
Post: Energy Ombudsman, PO Box 966, Warrington, WA4 9DF

Fuel Direct:


Energy Saving Trust:


Age UK