Read Your Meter

Meter Reading

If you still have a traditional meter as opposed to a Smart meter then supplying us with a reading once a month will not only ensure you get an accurate energy bill but will also help you understand your fuel consumption and enable you to take steps to lower your gas and electricity costs even further.

Here’s our quick guide to reading a variety of traditional meters including digital, dial and mechanical however, if you need any help just give us a call on 0808 168 4534 and one of our friendly team will talk you through it.

Once you’ve taken a note of your meter readings just send them to us on our handy form, letting us know your account number and fuel type. Or if you prefer you can call one of our friendly customer service team in Scotland on Freephone 0808 168 4534.

How to Read Your Gas Meter

Gas Dial Meter

Reading your gas dial meter isn’t as difficult as it looks. Just follow these simple tips:

  • Please note that the dials next to each other rotate in opposite directions
  • If the pointer falls between two numbers always choose the lower of the two numbers
  • If the pointer is shown between 9 and 0 choose 9
  • Completely ignore the largest dial and any red dials
  • Ensure you read the dials from  left to right

Gas Digital Meter (Imperial Meter)

  • Read only the white digits
  • Ignore any numbers after a decimal point
  • Ignore any numbers in red

5 Digit Digital Gas Meter

  • Make a note of all of the numbers before the decimal point including zeros. Ignore any other digits

How to Read Your Electricity Meter

Electric Dial Meter

Reading your electric dial meter isn’t as difficult as it looks. Just follow these simple tips:

  • Please note that the dials next to each other rotate in opposite directions
  • Read the black dials from left to right
  • If the pointer falls between two numbers always choose the lower of the two numbers
  • If the pointer is shown between 9 and 0 choose 9
  • Ignore any red dials

Single Rate Electric Digital Meter

  • Simply read the numbers from left to right and ignore any numbers after a decimal point if one is present.

Economy 7 Electric Meter

  • There are two lines, one for low rate and one for normal rate
  • Write down the low rate numbers from left to right ignoring the very last digit
  • Write down the normal rate numbers from left to right ignoring the very last digit