Warm Home Discount Scheme

What is the Warm Home Discount Scheme?

The Warm House Discount Scheme was designed to help households that are either currently living in or who are at risk of fuel poverty.

The Warm Home Discount Scheme provides households with £140 a year to help with energy bills over the winter period. This money won’t be paid directly to you, but it will appear as a discount from your energy bills between October 2018 and March 2019.

This scheme is available to you no matter how you pay, so both prepayment and Direct Debit customers can benefit.

Are Our Power part of this scheme?

Yes, Our Power are part of the Warm Home Discount Scheme for the Core Group.

As we aim to help eradicate fuel poverty and make energy prices fairer for everyone, we have opted into the scheme voluntarily before we reached the mandatory 250,000-member threshold.  


If you were an Our Power customer and were getting the Guarantee Credit element of Pension Credit on the qualifying date of 8 July 2018, you’re part of the Core group and will get a letter automatically, so you don’t need to apply for it. The letter will tell you what you need to do next.

  • All eligible customers should receive a letter by mid December 2018. If you or your partner have not received your letter by this time, please call the Department of Work and Pensions Warm Home Discount Scheme helpline on 0800 731 0214 (Monday to Friday, 8.30am-4.30pm). This helpline is for the ‘guaranteed’ element of Pension credit customers only.
  • The deadline date for claiming a Warm Home Discount Scheme rebate is 28th of February 2019, so please make sure you contact them before this date otherwise you could miss out.
  • We aim to make this payment as quickly as possible, but you’ll receive it by the 31 March 2019 at the latest.

Warm Home Discount Scheme Information Page